Privacy Policy
How we collect, use, and protect your information
1. Information We Collect
Personal Information:
Name, email address, phone number
Date of birth and gender
Home and work addresses
Payment information
Insurance information
Health Information:
Medical history and conditions
Medications and allergies
Visit notes and diagnoses
Lab results and test records
Technical Information:
Device information and IP address
Browser type and settings
Usage data and analytics
2. How We Use Your Information
We use your information to:
Provide and improve our healthcare coordination services
Schedule and manage your medical appointments
Communicate with you about your care
Process payments and insurance claims
Comply with legal and regulatory requirements
Protect against fraud and unauthorized access
3. Information Sharing
We may share your information with:
Healthcare Providers: Licensed clinicians providing your care
Insurance Companies: For claims processing (with your consent)
Service Providers: Third parties who help us operate our platform
Legal Authorities: When required by law or to protect rights
We never sell your personal information to third parties for marketing purposes.
4. Data Security
We implement industry-standard security measures to protect your information:
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. After account closure or deletion, we may retain certain information as follows:
Medical & Health Records: Retained for a minimum of 7 years in accordance with HIPAA and applicable state law requirements
Personal & Transactional Data: Retained for up to 3 years after account closure for dispute resolution, agreement enforcement, and audit purposes
Anonymized & Aggregated Data: May be retained indefinitely for analytics and service improvement, as it cannot reasonably identify you
When your data is no longer required for any of the above purposes, we securely delete or anonymize it. You may request deletion of your personal information at any time by contacting us at privacy@tectonic.health, subject to applicable legal retention requirements.
6. Your Rights
You have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your data
Opt out of marketing communications
Receive a copy of your data
To exercise these rights, contact us at privacy@tectonic.health
7. Contact Us
For privacy-related inquiries:
Tectonic Health, Inc.
Email: privacy@tectonic.health
Phone: 1-800-TECTONIC